Hilton - The creation and implementation of a central order platform | Adare International

Success Story

Hilton - The creation and implementation of a central order platform Hilton - The creation and implementation of a central order platform

Web-based catalogue for major hotel brand

Challenge
Hilton is one of the largest hotel brands in the world and Adare’s brief was to create a central order platform for all Hilton Hotels in the UK and Ireland, a total of over 100 properties.

Solution
Adare developed a web-based catalogue that is accessed by unique user names and passwords, allowing staff at each hotel to view available products and place orders. Each hotel has a unique landing page and the catalogue can be easily searched. Products are grouped into different departments, including reception, front office, finance, restaurant, bedrooms and health club. The catalogue contains stocked goods held in Adare’s warehouse, bespoke print on demand items and variable interactive template items.   

Result
The central ordering platform can be migrated into Hilton’s internal procurement platform or run as a standalone system for any hotel not included on that platform. The catalogue has also been rolled out to enable European hotels to order products in their own language and currency, and has been tailored to include region-specific products.

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